Serving on Council can be a rewarding opportunity to make a difference in your home and your strata community. Whether you are new to Council or are considering volunteering, it is important to know what is involved, where responsibility lies and how to set yourself and your Council up for success.
This is more than a Strata Council 101 doc, it is a survival guide and best practice checklist all rolled into one. We’ve collaborated with some of our top Community Managers to prepare these “must-know” tips about Strata Councils to help get you on your way.
They are the key members in the community who are responsible for ensuring the Strata Corporation is being properly managed and give the management company direction with respect to the day-to-day operations including financial management, bylaw enforcement and acting within the guidelines of the regulations the Strata Property Act (Learn more about the Act by reading our What is a Strata? article, part of our Strata 101 Series.)
If you think of a football team (Go Lions Go), this role would be like playing the position of a quarterback...that is, if there were multiple quarterbacks of course. They coordinate the meetings, plan the plays and ultimately lead the group in scoring points – or in our case, a happier and healthier community.
Short answer – lots! From participating in meetings to reviewing the financial statements, approving proposals with regard to maintenance requirements and reviewing insurance renewal terms, Council works with their Community Manager (if they have one) to oversee the day-to-day operations of the Strata Corporation.
Here at Tribe, we refer to our Property and Strata Managers as Community Managers. We believe that this term better reflects our people-forward approach.
While we hope that being on Council is always smooth sailing, there are times when a Council can run into challenges. Learn 3 Common Issues Strata Councils Face and effective solutions for dealing with these issues.
Clearly, serving on Council comes with the responsibility of supervising the operations of your strata, but you don’t have to be in this alone. Your Strata Corporation may choose to hire a Community Manager to help take care of your financials, administration, building maintenance, and most importantly, help you build community. Having someone who is an expert in the industry can make all the difference!
It is important to note that while Community Managers are a great source of information and advice, the ultimate responsibility of decision-making is done by Council.
Think of the role of a Community Manager as a trusted advisor. They provide industry best practices, speak about prior experiences and share the ins and outs of running a successful community to help the Strata Council members and Owners make the best decisions for the community.
If you’re considering hiring a Property Management Company, or are not satisfied with your current Property Manager (and want to hire a Community Manager), there are a few important points you need to consider before making a change. Find out what these are – download your free checklist and learn how to Change Property Management Companies.
Strata Councils are comprised of five main positions: President, Vice President, Treasurer, Secretary and Privacy Officer.
Once your Council has delegated roles through an election that takes place at the first Council Meeting post-AGM, it’s time to establish clear responsibilities and the structure for Council operations.
Take a look below at a summary of each position, the areas of responsibility associated with each, and how to be successful.
Note: If you’re unsure about how COVID-19 has impacted Strata Councils, see the latest Legislation Update to learn more about virtual Council meetings.
As the face of the Strata Council, the President often represents the Strata Corporation when dealing with emergencies.
The President’s mandate is to facilitate and delegate. They must ensure that the team has the tools they need to do the job well. Simultaneously, they must be a good listener to Council Members and Owners alike and be ready to make a tie-breaking vote in the case of a quick split decision.
As the go-to chairperson for facilitating meetings, the President must be proactive and prepared for all meetings.
As in politics, the Vice President role is often one of staying on the alert in the event the President is unable to perform their duties.
The role should also encompass an important community portfolio. It might mean chairing the Landscaping Committee if their community has acres of garden or chairing the Security Committee if their community is in the downtown core of a major city.
The Treasurer’s mandate is to oversee the financial health of the community. This includes working with your Council and Community Manager to review the financial statements and create a budget when the time comes.
Having a Secretary is also important for Council. The Secretary is often the contact person for your Property Management company to send over minutes taken during meetings.
The Secretary works with Council to approve the minutes and ensure that they are accurately transcribed. In the case of that the Community Manager is absent, the Secretary would be in charge of taking minutes.
Last, but not least, especially for communities that have a CCTV system, is a Privacy Officer. This is the designated Council Member who works with the Community Manager to ensure adherence to the privacy constraints in the Strata Corporation.
In addition to these positions, some Strata Corporations may choose to form Committees. This could include Landscaping Committees, Parking Committees, Exterior modifications Committees, Social Committees and more!
The purpose of establishing Committees is to assign a specific job to each Member and collaborate with other Owners in the Strata Corporation who may not be on Council to make a meaningful impact.
Finding the right people to serve on Council is the most important aspect when it comes to running a successful community. As such, Council members are elected every year at the Annual General Meeting.
Some things to consider before making your vote are:
According to the Strata Property Act, each Owner can vote for a maximum of 7 nominees.
Once the votes are collected and tallied, the 7 Owners who reach the “majority vote” and have the most votes, are welcomed to Council.
Typically, Strata Councils consist of 3-7 members according to Standard Bylaw 9.1, however, depending on your community’s bylaws, this number may differ.
And what happens if no one volunteers to run for Strata Council? Your Strata Council may be required to hire a government administration...meaning extra costs to Owners.
You may be wondering...who is permitted to run for a position on Strata Council? In short, all Owners (and in very rare cases, a Tenant who has received a landlord’s right to do so) are eligible to run for a position on Council.
However, there are some exceptions. Here are two of the most common reasons why someone may be ineligible to sit on the Council despite being an Owner or Tenant with the landlord’s right:
If you have questions about your eligibility or want to learn more about how to sign up for a position on Strata Council, reach out to your Community Manager to ask.
While Strata Council Members can be paid if it is permitted in an individual community’s bylaws and included in the annual budget...it is quite rare.
Note: Whether your Council Members are paid monetarily or compensated through other forms, it is important that this is brought up, shared in the budget and detailed in writing should any renumeration occur. This helps foster transparency within the community.
Each term on Council is one year unless your bylaws state otherwise. If the Council Member is re-elected, they will take on another one-year term from the date of the Annual General Meeting. If they are not re-elected; the turnover will take place at the Annual General Meeting.
A common question we get is whether Council Members can be terminated throughout the year...and indeed, it is a possibility. Council Members may be removed based on the bylaws of the Strata Corporation.
If you’ve been elected to Council, don’t panic! We’ve prepared some ways for you to prepare for the year ahead.
Here are some quick tips on how you can educate yourself and learn more about the world of strata:
By following these quick and easy tips, we’re confident that you will rock your role on Council. Remember: stay calm, and level-headed and always use your best judgement. If you’re interested in finding solutions to the 3 Commons Issues Strata Councils Face, we have got you covered.
While we hope your Strata Council experience doesn’t entail having to deal with “Strata Trolls” – you know... those characters who write offensive letters and monopolize every single conversation...it can happen (and we are sorry). But don’t worry, you can help identify and STOP those Strata Council Bullies by following these tips.
Quick Tip: If you ever encounter bullying by a Council Member, the issue should be added to the agenda of the following Council meeting and the Council Member to which the complaint is referencing should be asked to excuse themselves while Council discusses. On the other hand, if the bully is an Owner, your Council should review property bylaws and use them to address any issues from the Owner.
Now that you’ve learned about what Strata Councils do, how they are formed and how they can succeed, we invite you to talk with a Community Manager expert about how we can help you. At the end of the day, Councils exist to serve the best interest of the Strata Corporation...and we’re ready to put you on the right track.
A community that develops and upholds its mission, values and strategy is a community prepared for success. A strong Council will create an environment where Owners – through the Community Manager, can have their interests heard and decided upon. Are you ready?